Refund Policy

Wild Kids works with satisfaction of their customers in mind so please follow these guidelines in order to carry out a return.

The return request can be made till 14 days after delivery.

Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase

Damaged goods are eligible for refund, however a proof in form of pictures (on arrival) needs to be presented, in order to fairly assessed whether the product has been damaged before or after arrival. If we see that damage has been made before arrival, we will send new damaged part.

To make a return, you must contact us and disclose the reason for returning the item. After this we will confirm the shipment with you briefly.

Upon receiving your return, it will be assessed by our team. Please note that any returns, with signs of noticeable wear cannot be accepted for a refund.

Items that are faulty upon delivery to the customer will be assessed by the same team and the damage will be compared to the images you provide us. We cannot refund items that have been tampered with in any way.

If the product you have ordered does not satisfy you it can be returned (in original packaging) for a full return of the product price. Shipping costs will have to be covered by you.

Returns not confirmed by us, improperly packaged or not insured will be refused receipt.

You should expect a refund within 6 business days after your return package has been verified and tracked as delivered, however, in many cases you can expect the refund faster.